- Many companies’ efforts to get « feedback » from building users are limited to whether or not employees are satisfied with facilities services. Learn how to use feedback from building users to diagnose building problems, get a better grasp on solutions, and set budgetary priorities for building management and maintenance in a LEED-certified workspace.
- Find out about the ‘traps’ of building user survey questionnaires, and how to ensure that employees do not get bogged down listing their problems and complaints. Building users can learn to use survey forms as a constructive method of providing their point of view. They can also provide information on what works well in their workspace.
- Help building users to feel less concerned about workspace change – it does not have to be an experience of loss. Employees have choices other than resisting change. Well-managed workspace change is a gain for all concerned. Involving employees in the right way can make sure that this happens.
- Changing office technology has an impact on space-use and on users. Constructive contact with employees can help managers come up with innovative ideas for adapting workspace to new technology and business processes. Find out to how to make workspace a tool for work!
- Inviting users to participate in space planning decisions, and listening to their point of view, creates a situation of user empowerment and a positive attitude. Employees feel they have some control over their workspace, and this increases their overall satisfaction (and probably their productivity as well!)
